Frequently Asked Questions

Cruising in general, and working with us

Questions, answered plainly.

Everything people ask us most often — about cruising itself, and about how we work. If your question is not here, send it to us on WhatsApp and we will answer it directly.

General questions about cruise travel.

The questions we hear most from first-time cruisers — and a few that returning cruisers still ask.

I have never cruised before. Is it right for me?

For most travelers, yes. You unpack once and the destinations come to you — no daily hotel changes, no long coach transfers between cities. Meals, accommodation, entertainment, and transport between ports are bundled into one price.

Cruising suits people who want to see several places without the logistics of moving between them. It suits families, multi-generational groups, and travelers who prefer a predictable daily rhythm. If you strongly prefer deciding each day where to go and how long to stay, an independent land trip may suit you better.

Read: Why a Cruise Beats a Bus Tour

Won't I get bored being on a ship all day?

This surprises most first-timers: boredom is rarely the problem — there is usually not enough time to do everything. Sea days on a modern cruise ship include pools, fitness centres, cooking classes, trivia, live music, shows, and dozens of other activities happening simultaneously. Most guests say sea days go by faster than port days.

If you are someone who genuinely needs constant stimulation, choose an itinerary with more port calls and fewer sea days. River cruises in particular are port-heavy — you dock in a different city almost every morning.

What is actually included in the cruise fare?

Generally included: your cabin, all main dining room and buffet meals, most onboard entertainment, pools, fitness centre, and transport between ports. Taxes and port fees are also included in the total fare you are quoted — there are no hidden harbour charges on top.

Generally not included: alcoholic drinks and specialty coffee, specialty restaurants, shore excursions, spa treatments, Wi-Fi, gratuities, and laundry. Some all-inclusive fares bundle several of these — Celebrity All Included, Princess Plus, and Holland America Have It All are common examples.

Read: What's Actually Included in Your Cruise Fare

When is the best time to book a cruise?

Earlier is almost always better. The best cabins go first, and pricing generally rises as the sailing date approaches. Booking a year or more ahead gives you the widest choice of cabins and often the best base fare.

That said, last-minute deals do exist — cruise lines discount unsold inventory close to departure. But last-minute means taking what is left, not choosing what you want. If you have a preferred sailing, a preferred cabin, or a group to coordinate, book early.

What is the difference between river, ocean, and expedition cruises?

Ocean cruises cover coastal and open-water routes on ships ranging from mid-size to very large. They offer the most onboard facilities — multiple restaurants, shows, pools — and suit travelers who want a mix of port time and shipboard life.

River cruises run on inland waterways through city centres. Ships carry 100 to 200 guests, dock in the heart of town, and follow port-intensive itineraries. The experience is quieter, more destination-focused, and typically attracts mature travelers.

Expedition cruises go to places other ships do not — Antarctica, the Arctic, the Galápagos, remote Pacific islands. Ships are small and purpose-built for remote waters. The experience is immersive and naturalist-led, with Zodiac landings rather than pier arrivals. Higher price point, but an entirely different category from a conventional cruise.

Read: River, Ocean, and Expedition — What's the Difference?

What is the dress code, and is it strictly enforced?

Most ships have a range of dining venues with different standards, and the dress code applies primarily to the main dining room on formal evenings — typically one or two nights per voyage. Smart casual covers the rest of the time: collared shirts, trousers, and neat footwear are fine.

Enforcement is relaxed. Nobody is going to inspect you at the door for being one notch below smart casual. What ships do enforce is the obvious end — beachwear, bikinis, and swimwear are not appropriate in dining rooms or public areas in the evening. Within those simple limits, dress comfortably and you will be fine.

What is the difference between mass-market and luxury cruise lines?

Mass-market lines (Royal Caribbean, Norwegian, MSC, Carnival) carry thousands of guests on large ships. They offer tremendous variety — multiple pools, dozens of restaurants, Broadway-style shows, waterparks — at accessible price points. The experience is energetic and social.

Premium lines (Celebrity, Holland America, Princess) offer a step up in service and dining quality at a moderate premium. Ships are somewhat smaller and the atmosphere calmer.

Luxury lines (Silversea, Regent, Seabourn, Explora Journeys) typically carry under 700 guests. Fares are all-inclusive, cabins are larger, and the crew-to-guest ratio is considerably higher. The experience is personalised rather than programmatic.

The right choice depends on your travel style and budget, not just the price. We will help you work out which tier suits you before recommending a specific line.

Do I need a visa?

It depends on your passport and the specific ports your itinerary visits. Many popular cruise destinations are visa-free or issue visas on arrival for a wide range of nationalities — but requirements vary considerably by country and change over time.

An important nuance: even a brief shore visit counts as an entry into that country. If your ship makes a transit stop somewhere, you may still need a visa for it. We check visa requirements for every itinerary we book and flag anything that needs to be arranged before departure.

Note: Visa rules change. We provide guidance based on current information, but always verify with the relevant embassy or consulate before applying.

When should I arrive at the embarkation city?

The day before, without exception. Ships depart on schedule and will not wait — if your flight is delayed, you miss the sailing and the cost of catching up to the ship falls on you.

Arriving the evening before gives you a comfortable night, time to sort any issues, and a relaxed boarding experience the next morning. For international flights or connections involving multiple legs, arriving two days before is worth considering.

How late should I schedule my flight after disembarkation?

No earlier than early afternoon, and ideally not until the next day if you are connecting internationally. Disembarkation runs on a schedule but rarely ends exactly when planned — customs, luggage handling, and transfer queues all add time.

A morning flight on disembarkation day is high-risk. An 11am or 12pm departure leaves almost no margin. We generally recommend 1pm as the earliest acceptable, and 3pm or later as comfortable. If you have a long-haul international connection, staying overnight after disembarkation is the safest option.

Will I get seasick?

Most people do not. Modern ships have stabilisers, and river cruises are on calm inland waterways where motion is barely noticeable. Ocean crossings and open-water routes move more than coastal itineraries — we will tell you which is which when recommending sailings.

If you are prone to motion sickness, choose a mid-ship cabin on a lower deck where movement is least felt, and bring medication as a precaution. Patches prescribed by a doctor are the most effective option for those with a history of seasickness.

How do gratuities work?

Most lines add a daily service charge per person, typically USD 16 to 25 per day depending on the line and cabin category, distributed among dining, housekeeping, and service staff. You can usually pre-pay at booking, which locks the rate and removes it from your onboard bill. Some all-inclusive fares include it.

Read: How Gratuities Work on a Cruise

Which cabin type should I choose?
  • Interior — no window, lowest price. Fine if you are out all day and only sleep in the cabin.
  • Oceanview — a sealed window. Natural light without the price of a balcony.
  • Balcony — private outdoor space. Worth the upgrade on scenic itineraries like Alaska, Norway, or the Danube.
  • Suite — more space plus perks that vary widely by line. Ask us whether the perks justify the price on your specific sailing.

Read: Types of Cruise Cabins

Is there Wi-Fi on board?

Yes, on virtually all ships now — but usually charged separately unless included in your fare package. Speeds have improved considerably with satellite upgrades, though slower than on land. Buying a package in advance is almost always cheaper than buying on board.

Are cruises suitable for children?

Many lines are well-suited to families — Royal Caribbean, Disney, MSC, and Norwegian all run substantial kids' programmes with age-banded clubs, dedicated pools, and family cabins. Luxury and expedition lines tend to skew adult. River cruises generally attract an older demographic with limited facilities for children. We will steer you toward the right fit based on your children's ages.

How Explora Voyage works.

What we do, what it costs you, and why using an agent is worth considering.

Why book through you instead of directly with the cruise line?

Three reasons. First, we compare across lines rather than selling one — a cruise line will only ever recommend its own ships. Second, we have access to promotions, group rates, and amenity packages that are not always visible on consumer websites. Third, if something goes wrong before or during your trip, you have one person to call rather than a general call centre.

The price you pay is the same or better than booking direct. We are compensated by the cruise line, not by you.

Do you charge a fee?

No. We do not charge planning, booking, or service fees. Our commission comes from the cruise line and does not increase your fare. For complex custom itineraries involving extensive land arrangements, we will discuss any additional costs upfront before doing the work.

How does payment work?

Payments are made directly to the cruise line. Most lines accept US credit cards; for clients without one, bank transfer is the accepted alternative. We will confirm the available payment methods for your specific booking before you commit to anything.

We will provide a clear payment schedule at the time of booking so you know exactly when each amount is due and what it covers.

Where are you based, and does that matter?

We are based in New Jersey, USA, and work with clients worldwide. Location rarely matters for cruise booking — everything is handled by WhatsApp, email, and phone. We are a licensed, accredited agency: members of the American Society of Travel Advisors (ASTA) and Cruise Lines International Association (CLIA), registered with the International Airlines Travel Agent Network (IATAN), and affiliated with Travel Planners International, a member of Signature Travel Network.

How quickly do you respond?

Within one business day, and usually much faster. WhatsApp messages during business hours are typically answered within a few hours. If you are already travelling and something urgent comes up, we prioritise those messages regardless of the hour.

Deposits, schedules, and payment.

How the money side works, from initial deposit through to final payment.

How much is the deposit?

It varies by cruise line, itinerary length, and cabin category — commonly a fixed amount per person for shorter sailings, or a percentage of the fare for longer and luxury voyages. Some promotions offer reduced deposits for a limited period. We will confirm the exact figure for your specific sailing before you commit to anything.

When is final payment due?

Typically 90 to 120 days before sailing for most ocean lines, and often earlier for luxury, expedition, and river cruises. We will give you the exact date in writing at the time of booking and remind you well before it falls due.

What if the price drops after I book?

Many lines will honour a lower fare if the drop occurs before final payment, though policies differ and some promotions are excluded. We monitor bookings and will flag it if we see a reduction you qualify for. After final payment, price adjustments are rarely available — which is one reason not to delay booking a sailing you want.

Can I hold a cabin without paying?

Sometimes. Many lines allow a courtesy hold of 24 to 72 hours on selected sailings, which secures the cabin and price while you decide. Availability of holds varies by line, season, and how close you are to sailing. Ask us and we will check.

Documents, insurance, and preparation.

What to arrange in the weeks and months before departure.

What documents do I need?

A passport valid for at least six months beyond your return date is the standard requirement for international sailings. Some itineraries also require visas depending on your nationality and the ports visited. We will confirm what your specific itinerary requires — but passport renewals and visa applications are your responsibility, so start early.

Do I need travel insurance?

We strongly recommend it. Cruise cancellation penalties escalate sharply as the sailing date approaches, and medical evacuation from a ship at sea is extremely expensive without cover. Look for a policy covering trip cancellation, medical treatment abroad, emergency evacuation, and baggage.

Is online check-in necessary?

Yes. Most lines require it, and skipping it means longer queues at the pier and sometimes losing your preferred boarding time slot. Online check-in typically opens 30 to 90 days before sailing and involves uploading passport details, a photograph, and emergency contacts. We will remind you when it opens.

Read: Is Online Check-In Necessary?

Should I book shore excursions through the ship or independently?

Ship excursions cost more but guarantee the ship will wait if the tour runs late. Independent tours are often cheaper and less crowded, but you bear the risk of missing departure if anything goes wrong.

A middle option worth knowing about: some reputable third-party excursion operators offer a ship-time guarantee — meaning they commit to returning you before the ship departs, and will cover catch-up costs if they fail. They also tend to offer full refunds if the ship misses that port entirely due to weather or other reasons. For tight port calls or remote destinations with few reliable operators, the ship's own tours remain the safest choice.

Read: Ship Tour vs Independent Excursion

What should I pack?

Comfortable walking shoes for shore days, layers for variable weather, one smart outfit for formal evenings, and any medication in original packaging in your carry-on. Most cabins provide towels, a hairdryer, and basic toiletries. We send a destination-specific packing list to every client before departure.

Read: What to Pack for a 7-Night Cruise

Travelling as a group.

How group bookings and our hosted voyages work.

What counts as a group, and what are the benefits?

Most cruise lines treat eight cabins — usually sixteen guests — as the threshold for group rates. Benefits can include reduced fares, onboard credit, a complimentary berth for the organiser, private group dining, and dedicated events. Exact benefits vary by line and sailing.

What is a hosted voyage?

A hosted voyage is one where we travel with the group. That means someone familiar is on board to handle logistics, coordinate shore arrangements, resolve issues with the ship, and generally make the trip easier for everyone. Our hosted voyages include on-board coordination throughout.

Can you organise a private group for my family or organisation?

Yes. We have organised alumni reunions, family celebrations, and community group voyages. We handle cabin allocation, dining arrangements, shore excursion coordination, and pre-departure briefings. Tell us the approximate group size, destination, and timeframe, and we will put together options.

Read: How to Organise a Group Cruise

What happens if someone in the group cancels?

Individual cancellations are handled under the cruise line's standard cancellation policy. In group bookings, deposits are generally refundable up until the final payment date — which gives individual guests a reasonable window to change their plans without penalty.

If cancellations drop the group below the minimum cabin threshold, group benefits may be adjusted. We monitor this and will flag it early if it becomes a risk.

If plans change.

Cancellation terms, itinerary changes, and support while you are travelling.

What is the cancellation policy?

Cancellation terms are set by the cruise line and vary. Generally, cancelling before the final payment date incurs loss of deposit; after final payment, penalties escalate on a sliding scale. We provide the full cancellation schedule in writing when you book so you know exactly where you stand at each stage — and this is the primary reason we recommend travel insurance.

What if the cruise line changes my itinerary?

It happens more often than people expect — weather, port closures, mechanical issues, and fleet redeployments all cause changes. An important thing to understand: when you book a cruise, you are booking the ship and the experience it provides, not a guaranteed set of ports. Itinerary changes are within the cruise line's rights.

A real example: a Caribbean sailing rerouted to Canada to avoid a major storm. The ports changed entirely, but the ship, the service, and the experience on board remained the same. When this affects our clients, we tell you directly and explain what compensation or alternatives are available — we do not leave you to find out via a generic email.

Can I change the names on a booking?

Usually yes, up to a point. Most lines allow one name change per cabin before final payment, sometimes for a fee. After final payment it becomes harder and in some cases is treated as a cancellation and rebooking. Tell us as early as possible and we will find the least costly route.

What support do I get while travelling?

You can reach us on WhatsApp throughout your trip. If something goes wrong — a missed connection, a problem with your cabin, a question about a port — message us and we will help work it out. For our hosted voyages, we are physically on board with you.

Still have a question we haven't answered?

Message us on WhatsApp any time — the button in the corner reaches us directly. We answer every message personally.